Quadient® Inspire CCM Platform Version Upgrade to Latest Version

Upgrading Quadient Inspire CCM platform to help serve its clients better with the new version and functionalities to meet evolving business needs

Project Background

The client is a major data processing and mailing outsourcing company who delivers cost efficient and improved business value to its clients for outsourced mail room operation. Based out of Malaysia, they serve many major bank and insurance companies in Malaysia. They had been using an old Quadient Inspire Version 9.x and needed to migrate to the latest release Version 14.x


The client had skipped several version upgrades over the years. As a result, it became important for them to upgrade the version to the most recent available version for an on-prem instance of Quadient Inspire. The older version was running out of life without support from Quadient. They were also not been able to use all the newer and enhanced features of the new version.

The Benefits of Migrating to the New Version

With the upgraded version of Quadient Inspire CCM Platform, the service provider was able to reap the benefits of newly added features of the platform which eventually resulted into creating improved efficiencies for the company. It helped the company to promote consistent branding on their customer’s statements and correspondence with better compliance with the new statutory regulations. The upgraded version also helped the client to improve communication manageability and create faster turn-around.

Improvements and Enhanced Delivery

With the changing market dynamics, many customers were changing the delivery mode of their communications from traditional to digital while been able to retain the option of physical delivery. The version upgrade helped the company to enhance its correspondence delivery capabilities across platforms including both traditional as well as digital as some of their customers wanted. More than 200 templates were migrated and tested.

Technology Solution(s) Used

Quadient Inspire Designer, Inspire Content Manager and Inspire Automation


The project was successfully completed in 4 months with zero defect(s). Upgrade of Quadient Inspire was done from Inspire version 9.x to Inspire 14.x for Inspire Designer, Inspire Content Manager and Inspire Automation. All Quadient Inspire products were Upgraded to 14.x

Through this upgrade, the client was able to significantly improve the efficiency of their CCM platform, comply to the new statutory regulations resulting in improving their client’s satisfaction and trust level in the service providers as they were able to respond to the changing market needed quickly.

About DBP

Digital Business People Pte. Ltd. is a technology outsourcing firm helping brands and businesses’ digital transformation with a key focus on omni-channel customer experience and engagement management. Founded in 2018, the company is headquartered in Singapore and has its offshore development centres in India. DBP offers a wide spectrum of solutions that include Customer Communication Management (CCM), Web Content Management (WCMS), Campaign Management, BI & Analytics, Robotic Process Automation, CRM, Application Development and Managed Services, Cloud Deployment and Management Services amongst others. The company believes that both internal and external customers connect, through future ready technology solutions are a critical component of any business. DBP’s services and partnerships are centred around this philosophy. The company has strong partnerships with some leading global companies namely SAP, Quadient, Adobe, Intense Technologies, XpertDoc, Objectif Lune, Sisense, and Dimensional Insight amongst others. DBP has been listed amongst the Top 20 salesforce consultants in Singapore and is also a member of Singapore Fintech Association. Visit https://www.dbp.com.sg for more information.

About Quadient®

Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and belongs to the SBF 120 index.

For more information about Quadient, visit quadient.com/connections.

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